Mug Melway Map

Manufacturing
To offer the widest range of products and all the personalised items shown, we need to manufacture your order in many cases.
Please allow 2-3 weeks for manufacturing plus delivery time.
If your order is urgent, please confirm date required in customer notes when ordering or contact us to check availability.

Delivery
We deliver via Australia Post in Australia and around the world.
Australia Post offers standard and express services in most areas.
Australia - Standard: 2-3 days, Express: next day in capital cities
Outside Australia - Standard: 7-10 days, Express: 5-6 days

These delivery times are subject to variation and do not include manufacturing times - see above.

Pickup from Shops
You can also elect to pick up your order from one of our shops - we call or email you when the order is ready.

We accept the following payment methods:

Most of our products come with a 14 day exchange policy*. All you need to do is return the goods in an unused and saleable condition to choose another item. Delivery charges are not included and new delivery charges apply in the case of posted exchanges. Items can be exchanged at our retail store, The Melbourne Shop by Lumbi.
* Kustomade and other specially made items can only be returned for exchange or refund if there is a manufacturing fault.

In all cases, please email us your details and item(s) to be returned to obtain a confirmation & other return details, or visit one of our stores with details of your order.